Introduction
Welcome to Od Kulina Bana.
This website is a space for clothing inspired by Bosnian history, stone-carved symbols, old manuscripts, and contemporary streetwear. By using this website, browsing our products, or placing an order, you agree to the terms described in this Privacy Policy and Store Policy.
Our goal is simple: to make your experience clear, secure, and fair — from the moment you visit the site to the moment your order arrives.
Nature of Our Products
Od Kulina Bana products are made to order through a print-on-demand system. This means items are not mass-produced in advance. Each product is prepared after an order is placed.
Because of the nature of printing, garment materials, screen differences, and the production process, slight variations may occur in color tone, print placement, texture, or final appearance. Product photos and mockups are used as visual references, but the final product may vary slightly.
Every piece carries the idea of the brand: heritage, symbolism, and everyday wear.
Personal Information We Collect
When you place an order or use our website, we may collect information necessary to process your purchase and communicate with you.
This may include:
- Name
- Email address
- Shipping address
- Phone number, if required for delivery
- Order details
- Basic technical information related to website use
We use this information only to process orders, arrange shipping, send purchase confirmations, provide customer support, and respond to your inquiries.
Payments
All payments are completed online through supported card and digital payment providers. Available payment methods may include standard providers such as Visa, Mastercard, American Express, Discover, and other supported payment services.
Od Kulina Bana does not store your full payment card details. Payment processing is handled by authorized third-party payment providers through secure online transaction systems.
Product prices, shipping costs, and any applicable additional charges are displayed during checkout before you complete your purchase.
Printify and Order Fulfillment
Our store is connected to Printify and its network of print providers. Once an order is placed, certain information needed for production and shipping may be shared with Printify and the appropriate print provider.
This may include:
- Customer name
- Shipping address
- Ordered product
- Size, color, and quantity
- Information required for delivery
This information is shared only for the purpose of producing, packing, and shipping your order.
Shipping
Shipping is handled through the Printify Choice Provider Network and depends on the product, customer location, and available shipping method.
For customers in the United States, estimated delivery times are usually between 2 and 8 business days, depending on the selected shipping option and product type.
For Canada, Australia, and the rest of the world, standard delivery usually takes between 10 and 30 business days.
Delivery times are estimates and may vary due to factors outside of our direct control, including carrier delays, customs procedures, holidays, weather conditions, or high order volume.
Shipping to Alaska, Hawaii, Puerto Rico, and certain unincorporated territories of the United States may take an additional 7 to 12 business days.
Returns, Exchanges, and Claims
Because our products are made to order, returns are not accepted for correctly produced and delivered items based on personal preference, including size choice, fit, color perception, or style preference.
Claims may be accepted in cases involving:
- Visible product damage
- Manufacturing defects
- Incorrect item received
- Print issues that do not match the order
If there is a problem with your order, please contact us as soon as possible after delivery and include clear photos of the product, packaging, and the issue.
Slight differences in color, texture, print placement, or how the product appears on different screens are not considered defects unless there is a clear production error.
Cookies and Technical Data
Our website may use cookies and similar technologies to support proper store functionality, improve the user experience, maintain website security, and enable online checkout.
Cookies may help with:
- Adding products to the cart
- Completing checkout
- Remembering basic preferences
- Analyzing website performance
- Protecting against misuse or fraud
By using the website, you agree to the use of necessary cookies. You may control or delete cookies through your browser settings.
Sharing Information with Third Parties
We do not sell your personal information.
We only share information when it is necessary to operate the store, including for:
- Payment processing
- Product production
- Order fulfillment
- Shipping
- Website maintenance
- Legal or compliance purposes, where applicable
Examples of third parties may include payment providers, Printify, print providers, shipping carriers, and technical service providers that help operate the website.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no online system is completely risk-free. For that reason, we collect only the information needed to process orders and operate the store, and we keep it only as long as necessary for business, technical, or legal purposes.
Communication
We may use your email address to send:
- Order confirmations
- Order status updates
- Shipping notifications
- Responses to your questions
- Important information related to your purchase
We will not send promotional emails unless you have signed up for a newsletter or another form of marketing communication.
Intellectual Property
All visuals, designs, text, symbols, logos, graphics, and brand identity elements belonging to Od Kulina Bana are the property of the brand.
They may not be copied, downloaded, reproduced, used commercially, modified, or redistributed without permission.
Od Kulina Bana draws inspiration from the historical and cultural heritage of Bosnia, but all modern designs, compositions, treatments, and brand elements are original creative work of the brand.
Responsibility
We work to keep all website information accurate, clear, and up to date. However, technical errors, pricing changes, product availability changes, or shipping updates may occur.
Certain parts of the process, including production, shipping, payment processing, and technical services provided by third parties, are not fully under our direct control. If an issue occurs, we will make a reasonable effort to respond fairly and help find the best available solution.
Your Rights
You may contact us regarding the personal information you have shared through the website.
You may request:
- Information about the data we have
- Correction of inaccurate information
- Deletion of data when possible
- An explanation of how your data is used
Certain information may need to be retained for order processing, accounting records, security, fraud prevention, or legal obligations.
Final Provisions
We reserve the right to update this Privacy Policy and Store Policy at any time. Changes take effect once posted on this page.
By continuing to use the website after changes are posted, you accept the updated version of this policy.
For questions about orders, privacy, or website use, you may contact us through the contact form or email address listed on the website.
