Introduction
Welcome to Od Kulina Bana, also referred to as OKB. These Terms and Conditions explain the rules for using our website, browsing our products, and placing orders through our online store.
By visiting our website or purchasing from us, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.
About OKB
Od Kulina Bana is a heritage-inspired clothing brand rooted in Bosnian history, identity, and visual tradition. Our products are designed to carry the story forward through garments inspired by medieval Bosnia, stećak carvings, symbols, and cultural memory.
Products
Our products include apparel such as T-shirts, hoodies, and other related items. Product details, colors, materials, sizes, prices, and availability are shown on each product page.
We do our best to display our products as accurately as possible. However, colors, textures, print placement, and appearance may vary slightly depending on screen settings, production methods, garment type, and fulfillment provider.
Made-to-Order Fulfillment
Many OKB products are produced on demand after an order is placed. This means items are not always pre-made or held in inventory. Once your order is confirmed, it may be sent to a production partner for printing, packing, and shipping.
Because products may be made specifically for each order, processing times can vary depending on the item, order volume, production location, and shipping destination.
Orders
When you place an order, you are responsible for making sure all information is accurate, including your name, shipping address, billing details, email address, product selection, size, color, and quantity.
After an order is placed, you may receive an order confirmation by email. This confirmation means we have received your order, but it does not guarantee that the order can be fulfilled if there is an issue with payment, product availability, address information, or production.
Pricing and Payment
All prices are listed on the website and may be shown in the currency displayed at checkout. Prices may change at any time without prior notice.
Payment is made online through the payment methods available at checkout. We do not store your full payment card details on our website. Payment information is handled through supported third-party payment providers.
Your order will not be processed until payment has been successfully completed.
Shipping
Shipping options, rates, and delivery estimates may vary depending on the product, destination, fulfillment partner, and carrier. Any delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates.
Once an order has shipped, delivery is handled by the shipping carrier. OKB is not responsible for delays caused by carriers, customs, weather, incorrect addresses, local delivery issues, or events outside of our control.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing an order. If an order cannot be delivered because of an incorrect or incomplete address, the customer may be responsible for additional costs, replacement fees, or reshipping fees.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs fees, import duties, local taxes, or other charges. These fees are not included unless clearly stated at checkout and are the responsibility of the customer.
Returns and Exchanges
Because many OKB products are produced on demand, returns and exchanges may be limited. We generally cannot accept returns for reasons such as choosing the wrong size, changing your mind, or entering incorrect order information.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging. We will review the issue and determine whether a replacement, refund, or other solution is appropriate.
Refunds
Refunds are reviewed case by case. If a refund is approved, it will be processed through the original payment method when possible. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, please contact us immediately. Since many items are sent into production quickly, we cannot guarantee that cancellation will be possible after an order has been submitted.
Product Care
Customers are responsible for following the care instructions provided with the product or listed on the website. OKB is not responsible for damage caused by improper washing, drying, ironing, storage, or general misuse.
Intellectual Property
All content on this website, including designs, logos, product names, artwork, images, text, graphics, symbols, and brand elements, belongs to OKB or is used with permission. You may not copy, reproduce, sell, modify, distribute, or use any OKB content without written permission.
Website Use
You agree not to use this website for unlawful, harmful, abusive, fraudulent, or disruptive purposes. You also agree not to interfere with the website, attempt unauthorized access, or misuse any part of the store.
Third-Party Services
OKB may use third-party services for payment processing, order fulfillment, shipping, analytics, website hosting, and other business operations. These third parties may have their own terms, policies, and practices.
Privacy
Your use of the website is also covered by our Privacy Policy. Please review it to understand how personal information may be collected, used, and protected.
Limitation of Liability
To the fullest extent permitted by law, OKB is not responsible for indirect, incidental, special, or consequential damages related to your use of the website, products, shipping delays, third-party services, or inability to access the website.
Our total liability for any claim related to an order will not exceed the amount paid for that order.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of the website after changes are posted means you accept the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, your order, or our policies, please contact us through the contact information provided on our website.